Benjamin Franklin Plumbing of Columbus
Review Summary
- Positive experiences: Customers consistently praise the technicians' professionalism, friendliness, and thorough explanations.
- Quality of work: Technicians are described as competent, knowledgeable, and doing fantastic work, including installations and repairs.
- Customer service: Appreciation for the company's responsiveness, from initial calls to job completion.
- Value: While costs may be higher than anticipated, customers felt the service was worth the price.
- Specific mentions: Jesse, Zac, Spencer, Mike, and Bryce are highlighted for their excellent service.
- Repeat business: Many reviewers express intent to use Benjamin Franklin Plumbing again and recommend them.
- Company changes: One review notes a change in ownership, but service quality remains high.
Reviews
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(150 reviews)
Nicole Pentheny
March 5, 2025
I had a wonderful experience with the company's customer service and Jesse exceeded my expectations. He is very personable and loves what he does. I appreciated him taking the time to explain everything in detail. Despite the repair and cost being more than I enticipated, Jesse helped make the decision easier, explained all the benefits, and what was priority. He takes great pride in his work at it shows! While I spent more than I expected to, it was all worth it with the knowledge I received! The new toilet looks great!
Bob Buty
We had a new water heater installed. Zac was courteous, professional, and friendly. He explained everything to us and did a great job! We are very pleased with our service from the first call to completion.
Jessica Myers
I am incredibly pleased with the service we received. Our tech worked hard to find the source of the leak and resolved it quickly and for a reasonable price. He even went the extra mile and cleaned up every single speck of drywall dust. I will definitely use Benjamin Franklin in the future!
Joe VanHorn
The galvanized drain pipe behind our kitchen sink broke and water drained into our basement. A few places were closed but Ben Franklin plumbing was able to come out same day and assess. They gave me a quote that felt appropriate and fixed it next day. Huge shout out to Spencer who talked us through every step and did a fantastic job. Really impressed and will reach out again.
Daniel Osterman
We had had an ongoing issue with a fixture in our cellar, and as luck would have it, a separate issue arose between the time I made the appointment and Mike's arrival. He assessed the issues and gave us a quote that fit our budget and exceeded the expectation in the scope of work. Competent plumber, fair price, as well as flexible scheduling. Nothing to complain about.
Jennifer Williams
Bryce was punctual, professional, knowledgeable, & friendly!!! My husband was the one who met w/ Bryce to discuss the issues/problems with the plumbing on the exterior of the property. Bryce had the patience & time to go over the (2) options we have to choose from to rectify the situation!!! We will definitely be utilizing Benjamin Franklin for ALL of our plumbing needs now & in the future!!! We will definitely recommend them to family & friends for their plumbing needs!!! Jen Williams
Marge Rizalvo
I’ve used Ben Franklin for years! They have went through recent changes with a change in ownership. Bryce came out and did a fantastic job. Glad to see the same top notch service is intact. Highly recommended!
Carol Reid
Jesse is a fabulous technician. He did a great job installing our new water heater. I also appreciate the care he showed for our home with shoe covers and clean up.